Technology.

Support Analyst / Customer Support Executive – Remote - £25K-£26K + Benefits Entry-level role with full in-house training providedBrand new position, chance to shape the role from day oneJoin a fast-growing business in the Learning & Development space I'm working with a long-standing client who are hiring their very first Support Analyst/Customer Support Executive as they expand their offerings. You'll be the first point of contact for customer queries, helping users get the most out of their platform through excellent support and problem-solving.What's in it for you? 100% remote working – no commute, total flexibilitySalary up to £26K DOE24 days holiday + bank holidaysMonday – Friday: 9am – 5pm (37.5 hours)4% pension contributionPaid Leave over Christmas and New Years Professional training and development opportunitiesOptional quarterly team meet-ups and social events This company has gone from strength to strength and is kicking off 2026 with this exciting new role. They operate on a fully remote, trust-based culture where you're empowered to manage your own workload and deliver results.What you'll be doing: Act as first point of contact for customer supportLog, triage and manage support tickets efficientlyAnswer queries about platform usage, configuration, permissions and functionalityTroubleshoot basic issues and replicate problems in test environmentsEscalate complex cases to relevant technical teamsKeep customers informed on ticket progress and resolution timelinesMaintain accurate support documentation, FAQs and internal knowledge baseIdentify trends and suggest improvements to the customer experienceStay current on platform features, updates and best practices What they're looking for: Experience in customer support, helpdesk or a similar service roleStrong communicator who can confidently engage with customersProblem-solving mindset with a proactive approachExcellent organisational skills and ability to manage multiple prioritiesPositive, customer-focused attitudeExposure to SaaS products or digital toolsSolid IT skills and confidence using web-based systems Nice to have: Basic understanding of e-learning concepts or online training platformsExperience using a Learning Management System (LMS) – ideally Moodle-basedFamiliarity with support ticketing systems such as Jira, Zendesk or HubSpot They're a tech-savvy, innovation-driven and transparent team on a mission to make their customers' vision for learning a reality. If this sounds like the opportunity you've been waiting for, APPLY NOW or email alicia@forwardrole.com.*Please note: you must be UK-based with current Indefinite Leave to Remain status. This role cannot offer visa sponsorship.Support Analyst / Customer Support Executive – Remote - £25K-£26K + BenefitsAs an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

Chief Technology Officer Location: Hybrid working, IrelandSector: B2B SaaS, AI-enabled platforms An established and growing B2B SaaS business is seeking a Chief Technology Officer to join its executive leadership team at a pivotal stage of scale. The company operates a cloud-based platform used by enterprise customers globally and is entering a new phase of growth following recent external investment.This is a senior leadership role with full ownership of technology strategy, engineering execution and AI innovation. You will work closely with the CEO and senior leadership to ensure technology is a core driver of commercial success, product differentiation and long-term scalability. The roleAs CTO, you will be responsible for setting and executing the company’s technology and AI vision, while leading multidisciplinary engineering teams across platform, product and applied AI. You will balance strategic planning with hands-on leadership, ensuring delivery excellence, strong engineering culture and robust operational foundations. Key responsibilitiesTechnology and business strategy Define and own the long-term technology and architecture roadmap aligned to company growth objectivesTranslate commercial and product goals into clear, executable engineering and AI strategiesLead architectural decision-making across cloud, data and AI systems  AI and innovation Develop and deliver a practical AI strategy embedded into the product roadmapIdentify and assess emerging technologies with clear customer and business impactOversee experimentation, prototyping and the transition of successful initiatives into production  Engineering leadership Lead, scale and mentor high-performing engineering and AI teamsBuild a strong engineering culture focused on quality, ownership and continuous improvementAttract, retain and develop senior technical talent with clear progression pathways  Delivery and operations Ensure reliable, secure and scalable platforms that support enterprise customersOversee infrastructure, performance, availability and operational resilienceOwn technology budgeting, investment planning and vendor relationships  Security, compliance and governance Embed security and privacy by design across all systems and development practicesEnsure compliance with relevant standards and regulatory frameworksEstablish strong governance around data usage, AI ethics and model management  Stakeholder engagement Partner closely with Product, Customer and Commercial leadersCommunicate complex technical concepts clearly to non-technical stakeholdersProvide trusted technical leadership at board and executive level  Experience and backgroundEssential Extensive experience in software engineering, with several years in senior leadership rolesProven track record scaling engineering teams within a SaaS or product-led environmentPrior experience as a CTO, VP of Engineering or equivalent senior roleHands-on experience delivering AI-enabled features into productionStrong knowledge of modern cloud architectures and distributed systems  Desirable technical expertise Applied experience with machine learning, NLP and large language modelsExposure to generative AI, vector databases and retrieval-based systemsFamiliarity with MLOps, model deployment and monitoringExperience with AWS and containerised environments  Leadership attributes Strategic, commercially aware and outcomes-focusedConfident communicator with strong stakeholder management skillsComfortable leading change in fast-moving, scaling environmentsCurious, pragmatic and customer-centric in approach Package and benefits Competitive executive-level salary and performance bonusParticipation in an equity or long-term incentive schemePension contribution and enhanced family leave policiesHybrid working model with modern office spaceGenerous annual leave allowance and wellbeing benefits If you are a senior technology leader motivated by scale, AI innovation and building durable platforms with real-world impact, this role offers the opportunity to shape both technology and business outcomes at executive level. As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

IT Automation Engineer (Automation / No-Code)Contract: Inside IR35Length: 3 months initiallyEnvironment: SaaS businessThe roleYou'll join a SaaS business as an all-round IT Support Engineer with a heavy focus on automation. Your job is to remove manual effort from the helpdesk by building no-code workflows and using AI as much as possible. The goal is simple: fewer tickets, faster outcomes, and systems that largely run themselves.This is a role where more automation is always the right answer.What you'll be doing:You'll design and build no-code / low-code automation workflows using tools like Workato, n8n or ZapierYou'll automate joiners, movers and leavers, with onboarding and offboarding as key use casesYou'll integrate workflows across the SaaS stack to eliminate repetitive, manual support tasksYou'll actively use AI to improve ticket triage, responses, routing, documentation and overall support efficiencyYou'll automate and support identity and access management, ensuring access is provisioned and removed cleanly and securelyYou'll focus on fixing root causes through automation rather than repeatedly resolving the same tickets Tech & tools you'll work withYou'll be comfortable working across most of the following:Automation / no-code: Workato, n8n, Zapier (or similar)Identity & access: Okta, IAM concepts, access models and security principlesGoogle Workspace: Google Admin and GAM (Google Apps Manager)SaaS tooling & integrations:Atlassian (Jira, Confluence)ZoomGoogle Meet / HangoutsSlack and similar collaboration toolsUnderstanding of AI models and how they're applied in real-world workflowsUsing AI practically within IT support and automation, not just conceptually What you'll bringYou've worked in IT support within a SaaS environmentYou've actively automated helpdesk workflows, not just supported themYou think in triggers, workflows and integrations rather than manual processesYou understand IAM, access controls and security fundamentalsYou're confident integrating multiple platforms and tools togetherYou're hands-on, pragmatic, and biased towards automation over manual intervention If this sounds like one you'd be interested in, please hit apply. As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

Digital Project Executive/ Junior Digital PM | Manchester city centre (1 Day/Week) | £28K FTC *This is a 12-month fixed term contract, £28,000 per annum* Great opportunity for a junior PM or recent graduate looking to get stuck into a proper data transformation project with a household name brand. What's Going On Our client is in the middle of consolidating all their customer data into one platform, you’ll work as part of a big migration project working with external suppliers. They need someone to support the Project Lead day-to-day and make sure everything runs smoothly through to handover. It's a proper hands-on role. You'll be the one keeping tabs on suppliers, chasing up stakeholders, sorting out blockers, and making sure all the project documentation is actually up to date (risk logs, decision logs, migration plans - the works). Day to Day You'll be reporting directly to the Project Lead and helping them keep the whole thing on track: Managing the external supplier, making sure they're delivering what they said they would, when they said they would Coordinating with internal teams and other suppliers to unblock issues Running and attending workshops Keeping all the project docs current and accurate Tracking milestone payments Getting involved in the handover planning: test strategies, training materials, BAU transition Basically, being proactive and making sure nothing falls through the cracks. What They're After You'll either have a couple of years doing project support/coordination, or you're a recent grad with some data or digital experience. You will communicate well, be organised and you'll fit in with the team. Nice to have experience with data platforms or customer insight tools, but not essential. What’s in it for you? Based in central Manchester but only in the office once a week £28K + benefits including free transport 12-month fixed term to cover the project implementation Other benefits include wellbeing support, retail/ lifestyle discounts, generous annual leave If you're looking for something where you'll actually learn a lot and get real responsibility (not just sitting in meetings taking notes), this could be the role for you. APPLY now, interviews are taking place this week… Digital Project Executive/ Junior Digital PM | Manchester city centre (1 Day/Week) | £28K FTC As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.

Client Success Specialist- Altrincham - Hybrid  Altrincham, Manchester - Hybrid Working – 4 days in the office, 1 day working from home after passing your 3 months’ probation35 hours per week - 9am - 5pm - Monday - Friday £25,400 + Benefits Looking for a role where you can make a real impact in a growing, purpose driven company?Want to be part of a team where your voice is heard and your ideas matter?Ready to grow your career while making a positive difference for customers and the planet?Our client is on the lookout for a proactive and personable Customer Success Specialist to join their certified B Corp SaaS business that's leading the way in innovation and customer experience. This is a fantastic opportunity to be part of a value led organisation where your contribution is genuinely recognised with plenty of room to grow your career.What’s in it for you? 25 days annual leave + 1 extra day for your birthday off + options to buy an additional 3 days per year after passing probationSalary of £25,400Career development and progression opportunities in a scaling SaaS businessEnhanced Maternity and Paternity LeaveMedical Health Cash PlanA flexible, supportive working environment that promotes work life balanceThe chance to be part of a certified B Corporation, committed to making a positive impact for people, customers and the planetRegular team socials and an inclusive, collaborative culture You will be joining an existing small team of customer centric Customer Service Advisors. You will be supporting customers with inquiries post sale, onboarding and offering continuous high levels of service. This could include raising customer tickets and seeing the customer enquiry through to completion.What You'll Be Doing? Acting as the first point of contact for customers, delivering friendly and professional support via phone and emailManaging customer queries end-to-end, ensuring timely resolutions and effective follow upsBuilding strong relationships with clients, keeping them informed and ensuring a positive experience throughoutWorking closely with internal teams to continuously improve the customer journeyIdentifying common trends in customer queries and suggesting improvements to products or processesStaying informed about company products, services, and systems to provide the best possible support You'll be a great fit if you: Have a positive, problem-solving mindset and a friendly approach to customer serviceEnjoy working in a fast paced environment and are able to adapt to shifting prioritiesCommunicate confidently and clearly, both verbally and in writingAre organised, with strong attention to detail and a commitment to qualityThrive as part of a team and are keen to learn and developIdeally have worked within Customer Services, Contact Centre or in an environment where you have to offer high levels of Customer Support on a daily basis including communication channels like phone and emailBring experience in a similar customer service or advisor role or have relevant transferable skills with the right attitude This is a 1 stage process, so if interested APPLY NOW or email alicia@forwardrole.com  for immediate consideration…Client Success Specialist- Altrincham - Hybrid As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.