Data.

Data Insight AnalystManchester -  Hybrid – 3 days in office, 2 remote Up to £60,000 + great benefitsIf you're the kind of person who loves making sense of messy data, spotting patterns others miss, and turning raw numbers into real business decisions – keep reading.We’re working with a fast-growing, insights-led business that’s looking for a Data Insight Analyst with a sharp analytical mind and a genuine passion for solving complex challenges. You'll be helping teams across the company make smarter, faster, more informed decisions – and have a little fun while you’re at it.  This role isn’t just about reports – it’s about real influence. You’ll sit at the heart of the business, helping Marketing, Sales, and Operations teams better understand performance, predict outcomes, and find new growth opportunities.The ideal candidate will be commercially savvy, have a passion for unearth insights to drive growth, but also be technically strong – with data science skills covering predictive modelling and machine learning, and an interest / experience with AI is a big positive!Role & Responsibilities: Collecting, cleaning and analysing data from multiple sources to help uncover trends and tell compelling storiesBuilding dashboards and reports that are as useful as they are beautifulPartnering with stakeholders to understand their needs and deliver insights that spark real changeSpotting risks, opportunities, and the stories behind the statsUsing machine learning models and predictive analytics to support smarter decisionsAutomating routine processes with AI tools to save time for the good stuffKeeping an eye on data governance and making sure everything’s handled responsibly Skills & Experience: Experienced Data Insight Analyst – with a focus on supporting multiple teams with data driven insights to support decisions and growth Everything runs through Salesforce, this is where all the data is! So knowing your way around and how to extract that data for your analysis is key!Skilled in Python or RGreat at explaining complex stuff to non-technical peopleSuper organised, naturally curious, and a pattern-spotter at heartPassionate about AI and already experimenting with it to drive smarter workPositive, proactive, and thrives in a collaborative, fast-moving environment There is a fantastic benefits package on offer too!! Get in touch with Sophie at Forward Role for more details.As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

Research & Insight ExecutiveHybrid Working - Sale, ManchesterAre you a data-driven storyteller with a passion for customer and market research and insight?Do you want to work at the heart of a fast-paced business where your work directly influences marketing and commercial decisions?I am excited to be working with an innovative Financial Services business who are expanding their Marketing & Insights team. Forward Role is supporting in search of an enthusiastic and motivated Research & Insight Executive to join the team.You’ll be the go-to expert for uncovering what really matters to the company’s client base. Through a blend of qualitative and quantitative research, market analysis and competitor insight, you’ll help shape marketing strategies, support proposition development and identify exciting new opportunities.Role & Responsibilities: Develop a deep understanding of customer needs, behaviours, and motivations through varied research methodsDeliver impactful, easy-to-digest insight reports that inform strategic thinkingTrack industry trends and emerging opportunities to guide marketing and commercial plansPartner closely with Marketing, Proposition and Distribution teams to drive meaningful customer-focused initiativesSupport senior leaders in campaign development and long-term planningGet stuck into ad hoc insight projects that make a real difference Skills & Experience: Experience with qualitative research methods is essentialHighly analytical and data savvy – ideally experience with quantitative research methodsComfortable working with data and distilling complex findings into simple, actionable insightsStrong project management and organisational skillsA natural communicator with great presentation flairCollaborative mindset – great with stakeholders, teams and external partnersCurious, commercially aware, and genuinely passionate about the customer As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

Marketing Analyst - MediaHybrid – StockportUp to £38,000 + bonusForward Role are working with an Independent Media Agency in South Manchester, who are looking for a data-savvy problem solver to help streamline media performance analysis, automate reporting, and make sense of messy datasets. If you’re comfortable with spreadsheets, and dashboards—and you enjoy tackling problems, finding ways to save time and driving consistent reporting —this is the perfect job for you!!The small agency have a strong reputation and pride themselves on having a fantastic culture. The team are hardworking, delivering unbeatable services to their varied client base! They offer an inclusive, friendly and fun working environment!Role & Responsibilities Work across media planning and buying teams to make performance data clear, consistent, and actionable.Automate reporting and dashboard creation - pulling data from client CRMs, ad platforms, and spreadsheets into something insightful.Conduct competitor analysis and support pitch work with data-driven insights.Streamline processes by improving workflows, streamlining data, and reducing manual effort.Investigate problems, ask the right questions, and deliver solutions that make an impact. Skills & Experience: Confident data analyst, ideally with experience working with marketing and/or media dataAdvanced Excel user – loves getting stuck into spreadsheets and dataBuilding and automating dashboards and reportingExperience building a consistency across dashboards and insightsAble to take scattered data (from GA, Facebook, CRMs, etc.) and turn it into clear insights.A self-starter who can tackle a problem, investigate solutions, and present findings to stakeholders.A strong communicator who can explain data in a way that makes sense to both internal teams and clients. As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

Digital Insight AnalystWarrington - £50,000Are you a passionate Digital Insight Analyst looking to join a high-growth Ecommerce brand?Forward Role is excited to be supporting in the search for a passionate Digital Insight Analyst.This is an exciting opportunity to play a key role in shaping digital performance for a thriving, product-led retail business with major growth plans across new product categories, digital marketing, and international markets.As a Digital Insight Analyst, you will join a newly developed and growing data function. You will the bridge between data and decision-making – providing deep insights that will shape UX, optimise conversion, and drive digital strategy across ecommerce and marketing.The role will be predominantly focusing on on-site analysis – digging in to ecommerce and website metrics, unearthing actionable insights and driving change.You will also be supporting the Performance Marketing team in understanding campaign effectiveness across different channels - using insights to make improvements and increase conversions. Analyse website and customer behaviour dataReport on key digital metrics including conversion, basket behaviour, checkout flow, and engagement.Build customer journey profiles and segment analysis to support strategic planning and conversion improvements.Develop dashboards and visualisations to help stakeholders monitor performance and spot trends.Evaluate the impact of website changes, content updates, and marketing campaigns on performance metrics.Support A/B testing initiatives to continuously drive conversion and improvements to the user experience.Provide insights that inform trading, design, and content decisions.Work closely with teams across Digital, Marketing, and Ecom to define and answer key business questions.Present data in a way that is clear and digestible for non-technical audiences. Skills & Experience: Previous experience as a Web or Digital Analyst (or similar insights driven role) – you must have experience working with website and digital data, and ideally ecommerce/retail metrics.Experience with GA4 is essentialShopify, ContentSquare and Power BI are desirableExperience building reports and dashboardsComfortable working with large data sets and turning them into actionable insights.Excellent communication skills and stakeholder management.Experience with data visualisation tools (Power BI, Tableau, etc.) is a plus. This is a fantastic role for someone ready to take the next step in their digital analytics career, joining a collaborative team at a business undergoing exciting growth! As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

Senior BI Developer – Manchester | Hybrid  Are you passionate about transforming data into actionable insight? Do you thrive in environments where you can lead, mentor, and shape BI strategy? Ready to be part of a company investing heavily in modern, cloud-based data solutions?We’re supporting a business on a major data transformation journey, and they’re looking for a Senior Business Intelligence Developer to help shape their BI strategy, lead best practices, and support the move to a modern, cloud-first data platform. This is a high-impact role ideal for someone who enjoys solving complex problems, mentoring others, and driving business-wide insight through data.What You’ll Be Doing: Collaborating with stakeholders to gather requirements and design clear, actionable reporting solutionsLeading the development of scalable data models, dashboards, and visualisationsSupporting the migration of legacy processes to a new cloud-based data platformPlaying a key role in BI architecture, tooling decisions, and solution designMentoring BI developers, setting coding standards, and improving team deliveryOptimising performance, maintaining documentation, and embedding best practices What’s in It for You: Flexible hybrid working to support your work-life balanceEmployee discounts and access to savings through a rewards platformHealthcare plan including online GP servicesEnhanced pension and life assuranceAccess to mental health and wellbeing toolsShare Scheme Regular social events, charity days, and opportunities for upskilling What You’ll Need: Advanced skills in Power BI or TableauPrevious experience managing a small teamConfident liasing with stakeholders and presenting to senior management Strong SQL and experience with ETL tools (e.g. SSIS, DBT, AWS Glue)Solid understanding of data warehousing and data modelling principlesExperience with modern platforms like Snowflake or DatabricksGreat communication skills and experience working in Agile teamsA passion for data and a collaborative approach to problem-solving Bonus: Exposure to AWS (e.g. S3, Lambda), Python or R, or tools like Amazon QuickSight or ThoughtSpotFamiliarity with big data tools and data governance frameworks If you’re on the market for a new role and want to get stuck into meaningful BI projects in a business that’s genuinely investing in its data, this could be a great move. You’ll have the flexibility to work how you work best, plenty of support from a collaborative team, and the chance to make a real impact. APPLY now or email your CV to Alicia@forwardrole.com*Please note sponsorship cannot be provided for this role and you must be based in the UK*Senior BI Developer – Manchester | Hybrid  As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

Customer Insight AnalystSouth Manchester - HybridForward Role are excited to be working with a customer focused business in South Manchester, who are looking for a commercially minded Customer Insight Analyst with a strong focus on customer behaviour and churn analysis to join a growing, insight-driven digital business. This is a unique opportunity to use data to genuinely shape and influence strategic decisions across a diverse product portfolio. As the Customer Insight Analyst, your core focus will be digging into customer behaviours, what drives them, what keeps them engaged, and what makes them leave. You’ll turn this data into practical, actionable insights that can be clearly communicated to a range of stakeholders across marketing, product, and leadership teams. Your work will directly inform initiatives to boost customer engagement, improve retention, and optimise overall business performance.Role & Responsibilities: Analyse performance and customer behaviour data to uncover actionable insights.Identify churn patterns and provide data-backed recommendations for improving retention.Bring data together from various sources to provide a holistic view covering CRM, Digital Platforms etc.Build reports, dashboards, and visualisations that clearly communicate trends and opportunities.Partner with cross-functional teams to drive data-led decisions across marketing, product, and customer success.Design and execute A/B tests to evaluate new initiatives and use statistical analysis and predictive models to forecast trends and identify growth opportunities. Skills & Experience Experienced Customer Insight or Marketing Analytics Specialist with a passion for insightsExperience working with subscription-based models is desirable, but not essentialAbility to interpret complex data, identify trends/opportunities and communicate practical and actionable recommendationsSQL skills and comfort working with large datasets from varied sources.Data visualisation experience - Power BI or other toolsFamiliarity with churn analysis, customer lifecycle metrics, and retention strategy.Strong communication skills – you can explain data insights to both technical and non-technical audiences.A proactive mindset and genuine curiosity about user behaviour and business impact. As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

Junior BI and Data Developer – Power BI | Python | SQL - Manchester  Are you looking to break into the world of data? Looking for a business that will train and support you every step of the way? Confident in your ability to communicate with stakeholders and senior staff across departments?   A well-established retail brand is looking for a Junior BI / Data Developer to join their team. This is a great opportunity if you are looking for your first grad role or have always been looking for a chance to develop in the data space. The company offers plenty of room for growth and has continued to thrive year after year. What’s in it for you? Salary up to £30,000 DOE + bonus Benefits including life insurance, employee rewards, free onsite parking, wellbeing support + more Hybrid working from the Manchester office Social activities + retail discounts + more Paid training opportunities What they’re looking for? Degree in relevant field- economics, business, maths, computer science etc Passion for data and development Exposure to or interest in the Microsoft stack Experience with SQL, Power BI or Excel is highly sought after Clear communicator with the ability to present to Senior level and across departments The role: You’ll work closely with the Senior Developers and focus on frontend BI work. This role focuses on developing reports in Power BI and supporting the Group Data Team in maintaining a reliable and efficient data platform. With ongoing training and development, the aim is to grow this role into a Data and BI Developer capable of independently managing reporting needs across various departments and stakeholders. This a x2 stage process and interviews are commencing next week, APPLY now or email your CV to alicia@forwardrole.com *Please note you must have ILTR status in UK and the role cannot offer sponsorship* Junior BI and Data Developer – Power BI | Python | SQL- Manchester  As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.

Senior Data Engineer - Runcorn - £80K A growing manufacturing business in Runcorn is looking for a Senior Data Engineer to join their team. You’ll design and optimise data pipelines, ensuring efficient data flow across the business. Working closely with the wider business, you'll ensure their data warehouse efficiently delivers high-quality insights. The role also offers fantastic career progression, with the potential to move into a Head of Data Engineering role in the futureWhat's in it for you?  Salary up to £80,000 + bonus Health and wellness benefits Hybrid working from Runcorn Company discount on their products + much more  Key Responsibilities Develop and maintain ETL/ELT data pipelines using Python and SQL.Work with enterprise-level cloud platforms, ideally GCP (BigQuery, Airflow, Cloud Functions).Integrate APIs and process data from multiple sources.Design and optimise data warehouses and reporting systems.Build reports and dashboards using tools like Tableau or Power BI. Required Skills Strong experience with Python and SQL for data manipulation and automation.Expertise in cloud platforms, particularly GCP or similar enterprise-level cloud environments (AWS /Azure)Solid experience with data warehousing and ETL/ELT processes.Familiarity with APIs and data processing.Experience with Tableau or Power BI for dashboard/reporting. If you're an experienced Data Engineer with the skills to drive data solutions and are looking to join a business with huge career progression, APPLY NOW or email alicia@forwardrole.com*Please note sponsorship cannot be provided for this role*As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

Customer Experience Manager South Manchester - HybridUp to £70,000 Be part of a dynamic and customer-focused environmentEnhance customer experiences and drive business improvementsPlay a key role in shaping customer experiences and business successConnect strategy, technology, and marketing to deliver real impactEnjoy opportunities for growth and professional development. Forward Role are working with a dynamic business looking for a Customer Experience to act as the voice of the customer, ensuring their needs are understood and prioritised across the business. You’ll collaborate with teams across Sales, Marketing, and Technology to optimise customer journeys, improve engagement strategies, and support business growth.Role & Responsibilities: Contact Strategy Planning - Design and implement multi-channel contact strategies that enhance customer engagement, drive retention, and ensure consistent and personalised communication throughout the customer lifecycle.Customer Advocacy – Represent the voice of the customer, ensuring their needs drive business decisions.Cross-Functional Collaboration – Work closely with Sales, Marketing, and Technology teams to align processes, strategies, and solutions.Business Requirements & Process Enhancements – Define, document, and support system and workflow improvements.Customer Journey Mapping & Analysis – Analyse and optimise the end-to-end customer journey, identifying key touchpoints for improvement using data-driven insights.Customer Feedback Management – Implement effective systems to gather, analyse, and act on customer feedback to enhance service quality and satisfaction.E-Reputation Management – Monitor and manage the company’s online reputation, ensuring positive customer perceptions and addressing issues promptly.Issue Resolution – Lead efforts to resolve customer issues efficiently, collaborating with cross-functional teams to ensure timely solutions.Customer Research & Persona Development – Conduct in-depth customer research to develop personas and tailor experiences to diverse client needs.Root Cause Analysis – Identify the underlying causes of customer issues and implement preventive measures to enhance satisfaction.Customer Satisfaction Metrics – Establish and track key performance indicators (KPIs), providing regular reports and actionable insights.Compliance & Ethics – Ensure all customer experience initiatives align with industry regulations, compliance standards, and ethical guidelines. Skills & ExperienceEssential Experience: Customer Journey Mapping, Contact Strategy Planning, Sales & Service Enablement Alignment, CSAT & NPS, VoC program, Customer Persona building  Experience in a Customer Experience, Business Analyst, or similar role.Strong understanding of customer journey mapping and engagement strategies.Excellent communication and stakeholder management skills.Analytical mindset with the ability to turn data into meaningful insights.Ability to work collaboratively and influence positive change.A proactive approach to problem-solving and continuous improvement.   As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.