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LATEST Marketing JOBS.
CRM Specialist
Bolton, Greater Manchester, England
CRM Specialist
Retail
Up to £35,000
Hybrid working – 2 days in the office and 3 remote
Bolton
Fantastic benefits including unlimited holidays
Forward Role are working with an established, family owned, global retailer to recruit a CRM Specialist.
This business has an unrivalled company culture, here’s some of the reasons why…
“Retails #1 Best Company To Work For”
No 9-to-5 grind here! What matters is results, not hours. Get the job done when and where it works best for you
Autonomy and freedom to plan your day around what works for you
Success is measured by your results, not by how long you’re logged in
End of year and half-year company-wide events, as well as the usual Xmas do and many more!
Unlimited holidays with a minimum of 25 days plus bank holidays
The role:
Joining a Marketing team of 12 and reporting into a Head of Digital with a wealth of experience in some of the most well-known retailers, this role will take ownership of the CRM channel.
Responsibilities:
Support on the development of CRM strategies with the aim to improve conversion and customer lifetime value across 4 main online territories.
Own the build, execution and reporting of CRM journeys primarily across email, and lead in adding SMS to the plan.
Conduct weekly and monthly reporting to understand and visualise to relevant stakeholders what is and isn’t working, turning your insights into actions.
Support the wider digital team with the CRM aspect of the Marketing Calendar. This includes briefing into the creative team and proofing sends for approval.
Build and optimise CRM segments within the customer database, ensuring to deliver the right message at the right time in the journey.
Develop and launch customer insight strategies – including surveys – to better understand customers.
Launch and track A/B tests across campaigns, automations and channels to ensure to continue to improve CRM activities.
Work closely with cross-functional teams, including Marketing, Trade, Merchandising and the Customer Service team, to ensure seamless execution of CRM and email marketing.
Monitor competitor campaigns within the market to inform future e-mail strategy.
What you will need:
2+ years’ experience in a CRM role.
A strong analytical background using Microsoft Excel and GA4, as well as third party reporting tools are desirable.
Experience using Klaviyo and Shopify Plus is advantageous.
Highly organised and process driven.
Comfortable recognising and adopting brand tone of voice when writing copy.
Ability to work independently and as part of a wider team.
Good stakeholder management.
As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.
Permanent
£30k - 35k per year
Posted 6 days ago
Customer Marketing Planning Manager
Liverpool, Merseyside, England
Customer Marketing Planning Manager Liverpool Hybrid (3 days in the office and 2 remote preferred)Very competitive salaryForward role are working with a market leading UK and International omni-channel retailer trading in store, online and offering a “click and collet” service. Their range includes Women’s, Men’s and Children’s clothing, homeware and furniture.This well-known brand was established over 30 years ago and now have over 200 UK stores and over 25 international stores as well as an online channel growing at a huge rate. They are delivering year on year growth and their customer base is in the millions!They are looking for a Customer Marketing Planning Manager to develop, optimise, execute & review the seasonal customer trade plan.Responsibilities:
Creating, managing & optimising a seasonal trade plan that includes all full price & promotional activations, to increase reasons to visit for their customer segmentsUtilising customer, market & business insight to increase short & long term customer & commercial opportunitiesCollaborating with the customer propositions manager to recognise the role of propositions within the seasonal trade plan & apply this to individual events or activationsBriefing Insight, Customer, Campaign, Product, & Channel teams to support the enhancement of the short & long term customer trade planUsing the customer trade planning critical path, project manage seasonal events, guaranteeing key meetings are diarised & deadlines are metEstablishing agendas for planning meetings, taking minutes & following up with actionsWorking cross functionally & create solid relationships throughout all parts of the business to regularly communicate, influence & deliver customer plans successfullyBeing a representative for the customer team in; trade, planning & sign off meetings, playing the voice of the customer, guaranteeing plans are delivered on time & against the KPIsOrganising & managing time successfully including organising multiple seasons, tasks & deadlines while being able to identify & prioritise business critical tasksPromoting efficient, simple processes & continuously look for ways to improve
What you will need:
5 or more years experience in a commercial trade facing role – eCommerce buying, merchandising, finance, marketing planning, or retail managementSolid project management & communication skillsCapable of leading cross functional teams and can evidence influencing at all levelsStrong knowledge of retail within an omnichannel environmentCapability to transform complex data and insight into actions plans
As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.
Permanent
Market related
10/22/2024
CRM Manager - Hybrid
Manchester, Greater Manchester, England
CRM Manager
Manchester City Centre – Hybrid
Online Retailer
Up to £50,000 plus benefits
Are you passionate about customer engagement and retention?
Do you thrive in a fast-paced environment where data-driven strategies meet creativity?
This is your chance to lead the charge as our CRM Manager, driving customer loyalty and boosting lifetime value through innovative multi-channel campaigns.
As our CRM Manager, you’ll be the mastermind behind our retention and loyalty strategies, overseeing exciting initiatives that will keep our customers coming back. This a newly created role so you’ll have an opportunity to grow and already strong community of customers and really narrow down and segment our customer data to take us to the next level and push our customer LTV. We have recently rolled out our customer loyalty programme where you be able to really specialise on making our brand a true community within our industry.
You’ll be responsible for:
Plan, execute, and optimise multi-channel retention campaigns (email, SMS, push notifications) to keep customers engaged and reduce churn.
Work with the wider marketing team to ensure all content is brand-consistent across platforms.
Analyse customer behaviours, report on performance, and make data-driven adjustments for continuous improvement.
Be a leader and voice within our community, engaging directly with our customers.
Oversee our VIP program, delivering personalized experiences for high-value customers.
Collaborate with creative teams to brief and deliver innovative, relevant content.
Lead CRM segmentation and A/B testing strategies, refining our approach for optimal results.
As a CRM Manager you will ideally have:
A bachelor’s degree (2:1 or higher) in Marketing or a relevant field is preferable
3+ years’ experience in a CRM role, with hands-on experience in CRM/ESP platforms (bonus points for Klaviyo experience).
Strong grasp of basic HTML for editing and amends.
An Excel expert, with excellent communication and copywriting skills.
Highly analytical, detail-oriented, and ready to thrive in a fast-paced environment with multiple deadlines.
What We Offer:
A competitive salary and benefits package
The opportunity to work in a fast-growing, innovative industry.
Career growth and development within a dynamic, supportive team.
A chance to make a significant impact on our business and shape our retention and LTV strategy.
Ready to take your CRM expertise to the next level? Apply now and help us build exceptional customer experiences!
As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.
Permanent
£40k - 50k per year
9/20/2024
CRM Manager - Hybrid
Leeds, West Yorkshire, England
CRM Manager – 6 months Fixed term Contract (FTC)
£32,000 - £38,000
The role has a very flexible hybrid working model. There are a couple of days per week expected in the office per week, either from Leeds City Centre or Manchester City Centre.
Are you passionate about driving creativity and culture through innovative technology solutions? Do you thrive in dynamic environments where your expertise in CRM systems can make a real impact? If so, then we have an exciting opportunity for you!
As a business at the heart of creativity and culture, you'll be part of a forward-thinking organisation that supports a vibrant and diverse arts sector. We offer a flexible work environment, a commitment to personal development, and the opportunity to make a lasting impact on the UK's creative landscape.
Are you ready to be a part of something truly transformational? Apply now and help us shape the future of creativity and culture in the UK!
Why This Role?
As our CRM Manager, you'll be at the heart of the CRM Transformation Programme, supporting our mission to enhance creativity across the nation. This role is perfect for someone who loves problem-solving, enjoys working closely with stakeholders, and has a keen eye for ensuring that CRM solutions meet the highest standards. You will report into a Senior CRM Manager and also be responsible for line management responsibilities of a CRM Executive.
You'll be key in empowering users by delivering tailored training, managing CRM operations, and ensuring our systems deliver maximum efficiency. From driving continuous improvements to managing data governance, this role offers the perfect blend of strategic oversight and hands-on implementation. If you’re an expert in Microsoft Dynamics CRM and are passionate about data-driven solutions, this is your chance to shine!
As the CRM Manager, you will be responsible for:
Support CRM users by addressing requests and triaging technical issues to ensure seamless daily operations
Collaborate with IT and transformation teams to enhance the CRM platform and continuously improve user experiences
Deliver training to empower CRM users and ensure they can confidently navigate system updates and new processes
Shape the future of our CRM through stakeholder workshops, project documentation, and developing business solutions aligned with our transformation goals
Ensure data excellence by maintaining data quality protocols, troubleshooting issues, and working with governance teams to meet legal and statutory requirements
You will ideally have some of the following skills:
Proven experience managing or implementing CRM systems, especially Microsoft Dynamics CRM
Excellent verbal and written communication skills, with the ability to simplify technical details for all levels of users
Ability to create clear, engaging training materials and proactively solve issues as they arise
Collaborative approach, working across departments to understand business needs and ensure CRM solutions meet organisational goals
Strong data literacy, with a focus on data management, governance, and a passion for accuracy
As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.
Contract
£32k - 38k per year
9/20/2024
CRM Manager - FTC
Greater Manchester, England
CRM Manager – 6 months Fixed term Contract (FTC)
£32,000 - £38,000
The role has a very flexible hybrid working model. There are a couple of days per week expected in the office per week, either from Leeds City Centre or Manchester City Centre.
Are you passionate about driving creativity and culture through innovative technology solutions? Do you thrive in dynamic environments where your expertise in CRM systems can make a real impact? If so, then we have an exciting opportunity for you!
As a business at the heart of creativity and culture, you'll be part of a forward-thinking organisation that supports a vibrant and diverse arts sector. We offer a flexible work environment, a commitment to personal development, and the opportunity to make a lasting impact on the UK's creative landscape.
Are you ready to be a part of something truly transformational? Apply now and help us shape the future of creativity and culture in the UK!
Why This Role?
As our CRM Manager, you'll be at the heart of the CRM Transformation Programme, supporting our mission to enhance creativity across the nation. This role is perfect for someone who loves problem-solving, enjoys working closely with stakeholders, and has a keen eye for ensuring that CRM solutions meet the highest standards. You will report into a Senior CRM Manager and also be responsible for line management responsibilities of a CRM Executive.
You'll be key in empowering users by delivering tailored training, managing CRM operations, and ensuring our systems deliver maximum efficiency. From driving continuous improvements to managing data governance, this role offers the perfect blend of strategic oversight and hands-on implementation. If you’re an expert in Microsoft Dynamics CRM and are passionate about data-driven solutions, this is your chance to shine!
As the CRM Manager, you will be responsible for:
Support CRM users by addressing requests and triaging technical issues to ensure seamless daily operations
Collaborate with IT and transformation teams to enhance the CRM platform and continuously improve user experiences
Deliver training to empower CRM users and ensure they can confidently navigate system updates and new processes
Shape the future of our CRM through stakeholder workshops, project documentation, and developing business solutions aligned with our transformation goals
Ensure data excellence by maintaining data quality protocols, troubleshooting issues, and working with governance teams to meet legal and statutory requirements
You will ideally have some of the following skills:
Proven experience managing or implementing CRM systems, especially Microsoft Dynamics CRM
Excellent verbal and written communication skills, with the ability to simplify technical details for all levels of users
Ability to create clear, engaging training materials and proactively solve issues as they arise
Collaborative approach, working across departments to understand business needs and ensure CRM solutions meet organisational goals
Strong data literacy, with a focus on data management, governance, and a passion for accuracy
As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.
Contract
£32k - 38k per year
9/20/2024
Marketing Executive
Bury, Greater Manchester, England
Want to work for a market leading recruitment business?
Based in North Manchester with flexible hybrid working (3 days in office, 2 from home)?
In a great all-round Marketing Executive role executing campaigns across all channels?
The Role:
This is an exciting role for a marketer who has a proven track record across multiple channels and marketing disciplines. Reporting to the Group’s Head of Marketing, based in the group head office in Bury, this person will work across both of the group’s businesses, interacting with the sales, operation and commercial teams to create, implement and measure all marketing activity.
Top 3 Focus areas:
Implementation of the UK go to market communications for candidates, clients and customers
Support campaign management in-country across multiple channels
Execution of financial year marketing strategy as agreed with the Head of Marketing and Sales teams
Key Role Responsibilities:
Typical work activities include:
Strong knowledge and understanding of digital marketing management using existing channels and emerging trends
Create and execute marketing activities across all channels in cooperation with the Senior Marketing Manager
Manage marketing campaigns by making sure they are delivered according to the timescales and budgets
Experience of working with email marketing and CRM Platforms
Familiar with email marketing campaigns, including creating, delivery and automation (create and maintain customer journeys - design, configure, audience segmentation and data management)
Experience in setting up and monitoring paid social campaigns, creation to reporting
Able to respond to online reviews and feedback across multiple social channels
Content maintenance of the group’s core websites using WordPress
Coordinate and create sales support presentations and brochures, ensuing these are up to date and relevant to business sectors
Demonstrable ability to work independently and on your own initiative as well as being a strong team player, with the ability to work with other delivery teams to achieve campaign goals
Work cross-functionally with sales, operations, and commercial, as well as third party agencies
Detailed understanding of analytics e.g Google analytics or A/B testing.
Event coordination (i.e. Internal and external events)
Sound knowledge of Microsoft packages
The Candidate:
Minimum 2 years marketing experience
Competent user of all MS office packages, especially Excel and PowerPoint
Demonstrable experience in managing marketing campaigns across multiple online and offline channels
Excellent verbal & written communication skills
Business to business (b2b) marketing experience
Recruitment or technical marketing experience
Degree level education or Marketing related qualification desirable
As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.
Permanent
£28k - 32k per year + Excellent Benefits
9/18/2024
Packaging Designers & Artworkers
London, UK
Senior Packaging Artworkers and Senior Packaging Designers - Remote, London Based.
Are you a senior packaging designer or artworker seeking your next project? We WANT you!
In this role, you will play a crucial role in a highly fast paced, enthusiastic environment in one of the biggest international retailers. These roles require with at least 5 years’ experience, specifically in packaging design and artwork. You must be highly creative and take initiative.BENEFITS:
• Outside IR35
• Remote Working
• Day Rate extremely Compeittiveand Negotiable
• Amazing company/projects to have in your portfolio.
• Full time role for a minimum of 3 months.
Interested? APPLY or email: kathryn@forwardrole.com with your CV for more info!
As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.
As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.
Contract
Market related
9/17/2024
Senior Digital Marketing Manager
Warrington, England, UK
Job Title: Senior Digital Marketing ManagerLocation: Warrington (Hybrid 2 or 3 days in office per week)Salary: £60,000 - £70,000
Are you ready to lead a small and dynamic team and drive impactful Digital Campaigns?
We are working exclusively with this client operating in the B2B space, this results driven company relies heavily on performance data from previous campaigns to optimise and influence future success by driving Lead Generation and Conversion to maximise revenue
Responsibilities:
Develop and execute comprehensive digital marketing strategies to achieve business objectives.
Constant analysis and regular reporting on campaign performance, using data-driven insights to optimize strategies
Lead, mentor, and inspire a small team of 4 digital marketing professionals.
Oversee the planning and implementation of all Digital Marketing Channels - SEO, PPC, email marketing, social media, and content marketing campaigns.
Stay ahead of industry trends and continuously innovate to keep the brand firmly at the forefront of digital marketing strategy.
Benefits:
Competitive salary of £60,000 - £70,000
Opportunity to run a talented and passionate team.
A compact vibrant, collaborative work environment.
Flexible working arrangements and a comprehensive benefits package.
25 Days Holiday + Bank Holiday with opportunity to purchase/ sell
Apply Now for job spec and to find out more details on the company to see how this role would be suited to your current skillset.
As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.
Permanent
£60k - 70k per year
9/17/2024
In-house Marketing Account Director
Leeds, UK
In-house Marketing Account Director - Packaging
We are partnering exclusively with this large, international retail brand who are looking to bring in an experienced agency Account Director to come in and join the internal Account Management team to manage all packaging projects for the brand.
It is an amazing time to join this brand as they are on a massive growth trajectory – the culture is fast paced, fun and exciting.
Initial 6 month contract, potential to continue
2-3 days per week based in Leeds
£250-300 per day outside IR35.
About the role:
You will work in the in-house Account Management team of 4, within the wider creative team of approx. 20.
You will account manage on all packaging projects for the brand – taking briefings from product and marketing teams and managing the delivery through the in-house creative team.
Advising on strategy but still a very hands on account management role.
The account management team is relatively new and this role is new to the business so there will be some help setting up processes for you and the team.
About you:
Experience in an agency Account Director level role or similar inhouse agency set up in a large brand.
Retail and packaging experience is a must.
Ability to influence and manage stakeholders effectively, with tight deadlines and in an ambiguous environment.
Thrives in a fast paced environment, juggling multiple projects at one time.
As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.
Contract
£250 - 300 per day + outside IR35
9/17/2024
Digital Marketing Executive
Wigan, UK
Job Title: Digital Marketing ExecutiveLocation: Wigan (Hybrid 3 days in office)Salary: £26,000- £32,000
Growing Team, in Growing Company, Seeks Ambitious Candidate to Grow Their Skills.
We are recruiting for an up-and-coming Retailer, taking their market by storm through success in their current Digital Marketing Strategy. A position of Digital Marketing Executive has opened up within the expanding team for someone with experience in making a significant impact on the brand and drive growth across both B2B and B2C channels.
This role will involve manipulating budgets and managing campaigns to deliver maximum ROI. Driving online presence by increasing lead generation, traffic, engagement and ultimately sales your key responsibilities/ experience will include:
SEO – On-Page and Off-Page to increase organic search ranking and visibility
Plan and Execute Paid Social/ PPC Campaigns to find best budget allocation
Consider B2B and B2C requirements.
Conduct market research and competitor analysis to identify new opportunities and trends.
Manage and maintain our social media presence, creating engaging content and fostering community interaction.
Stay up to date with the latest digital marketing trends, tools, and technologies.
Benefits:
Salary - £28,000- £34,000
25 Days Holiday plus Bank Holidays
Flexible Hybrid Set Up
Opportunity to be part of a highly skilled and growing team.
Apply Now! For more information and to get shortlisted for this role. You can also drop me an email @ elliott@forwardrole.com or call on 07514950292.
Look forward to hearing from you!
As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.
Permanent
£28k - 34k per year
9/17/2024
Online Merchandiser
Leeds, UK
It’s an amazing time to join this large retailer on a journey of growth, looking for a passionate Online Merchandising Exec to join the team. You'll get lots of support and oppourtunities in this role - it's perfect for someone that is motivated to grow and excel in their career.
This is an initial 8 month contract, with likelihood to continue.
£130-160 per day (equiv of approx. £30-36k per annum).
Hybrid working, 2-3 days in Leeds office.
About the role:
Reporting into the Merchandising Manager you will manage product catalogue for the category.
Help to plan promo campaigns for new product launches
Support with setting up discounts.
Produce analysis and insight of trade activity on a weekly basis.
Manage and update product descriptions, images, prices, and promotional offers
Track KPI targets - sales, product availability
Product weekly category targets/forecasting
Ad-hoc analysis and projects
Product weekly category targets/forecasting
About you:
Online Merchandising experience, min 1 year.
Experience with analysis, forecasting and reporting.
Experience with complex web/ecommerce platforms – Intershop, Shopify, Magento or similar.
Strong excel skill set.
Experience working in a fast paced environment.
Highly organised and happy with admin side of the role.
As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.
Contract
£130 - 160 per day
9/17/2024