IT Automation Engineer (Automation / No-Code)
Contract: Inside IR35
Length: 3 months initially
Environment: SaaS business
The role
You'll join a SaaS business as an all-round IT Support Engineer with a heavy focus on automation. Your job is to remove manual effort from the helpdesk by building no-code workflows and using AI as much as possible. The goal is simple: fewer tickets, faster outcomes, and systems that largely run themselves.
This is a role where more automation is always the right answer.
What you'll be doing:
You'll design and build no-code / low-code automation workflows using tools like Workato, n8n or Zapier
You'll automate joiners, movers and leavers, with onboarding and offboarding as key use cases
You'll integrate workflows across the SaaS stack to eliminate repetitive, manual support tasks
You'll actively use AI to improve ticket triage, responses, routing, documentation and overall support efficiency
You'll automate and support identity and access management, ensuring access is provisioned and removed cleanly and securely
You'll focus on fixing root causes through automation rather than repeatedly resolving the same tickets
Tech & tools you'll work with
You'll be comfortable working across most of the following:
Automation / no-code: Workato, n8n, Zapier (or similar)
Identity & access: Okta, IAM concepts, access models and security principles
Google Workspace: Google Admin and GAM (Google Apps Manager)
SaaS tooling & integrations:
Atlassian (Jira, Confluence)
Zoom
Google Meet / Hangouts
Slack and similar collaboration tools
Understanding of AI models and how they're applied in real-world workflows
Using AI practically within IT support and automation, not just conceptually
What you'll bring
You've worked in IT support within a SaaS environment
You've actively automated helpdesk workflows, not just supported them
You think in triggers, workflows and integrations rather than manual processes
You understand IAM, access controls and security fundamentals
You're confident integrating multiple platforms and tools together
You're hands-on, pragmatic, and biased towards automation over manual intervention
If this sounds like one you'd be interested in, please hit apply.
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