IT SUPPORT TECHNICIAN - HYBRID - SALFORD - £38K+ BONUS
I'm working with a business that's focused on optimising their IT operations and leveraging technology to drive efficiency across their organisation. They've built a strong operational foundation and are now looking to strengthen their technical support function.
The Role
They're looking for a IT Support Technician with a passion for automation to join their IT team. You'll be the technical expert providing first and second-line support while developing workflow automations that make everyone's life easier. This is a brilliant opportunity for someone who loves solving problems, enjoys helping users, and wants to make a tangible impact in a growing business.
What's on offer:
- Up to £38,000 DOE + bonus!
- Based in Salford – hybrid working with free onsite parking
- Modern office with excellent facilities including showers, lockers, and cycle storage
- Free drinks and breakfast provided daily
- 26 days annual leave plus bank holidays
- Automatic carryover of unused holiday days
- Performance-related annual bonus and pay rise
- Birthday day off
- Early salary payments in December and January
What you'll be doing:
- Acting as first point of contact for IT support requests via phone, email, and ticketing system
- Providing technical support for hardware, software, operating systems, and network issues
- Installing, configuring, and maintaining end-user devices including desktops, laptops, printers, and mobile devices
- Supporting and administering Microsoft 365, Active Directory, Exchange, and VPN solutions
- Diagnosing and resolving issues related to Windows
- Managing user accounts, permissions, and access controls in line with security policies
- Configuring, monitoring, and troubleshooting workflow automation processes using tools such as Celigo, Power Automate, Zapier, or equivalent
- Collaborating with business teams to identify opportunities for automation, reduce manual tasks, and support integrations between systems (e.g., ERP, ecommerce, CRM)
- Escalating incidents to 2nd/3rd line support teams or external vendors when necessary
- Maintaining accurate records of incidents, resolutions, and knowledge base documentation
- Assisting with IT projects, upgrades, and rollouts as required
- Ensuring adherence to IT policies, processes, and compliance requirements
- Participating in out-of-hours support rota where required
What you'll need:
- Proven experience in a technical IT Service Desk or Helpdesk role
- Strong knowledge of Microsoft technologies (Windows 10/11, Microsoft 365, Active Directory)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN)
- Hands-on experience with hardware troubleshooting and support
- Strong analytical and problem-solving skills
- Excellent customer service and communication skills
- Ability to prioritise and manage tasks in a busy support environment
- Customer-focused and service-driven
- Proactive in identifying opportunities for automation and efficiency
- Logical thinker with excellent attention to detail
- Strong collaboration skills and ability to communicate across technical and non-technical teams
- Flexible and adaptable in a fast-paced environment
Nice to haves:
- Experience with ITSM/ticketing systems (ServiceNow, Jira Service Management, Freshservice, etc.)
- Experience working with workflow automation and integration platforms (Celigo, Power Automate, Zapier, etc.)
- Knowledge of cloud platforms (Azure, AWS, Google Cloud)
- Exposure to ERP, ecommerce, or CRM integrations
- Scripting knowledge (PowerShell, Python, or similar) to extend automation capabilities
- ITIL Foundation certification or understanding of ITIL processes
If you're an experienced IT Support Technician looking to make a real impact where automation and efficiency improvements are genuinely valued, reply back with your CV
Many thanks,
IT SUPPORT TECHNICIAN - HYBRID - SALFORD - £38K+ BONUS
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